Returns & Exchanges

At ESSEX COUTURE, we want you to be completely satisfied with your luxury purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original designer packaging, ensuring all security tags and brand labels remain intact and untampered.

• 3.
  Ship the Return

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.